Booking Policy
Please read our policy carefully before securing your appointment
Complete Policy Details
Everything you need to know about booking with us
Enquiries
All pricing and booking inquiries must be handled via email or telephone. If you contact us by phone, an email address is still required for completing the pre treatment consultation form and deposit payment.
Missed Calls
If your call is not answered, I am likely with a client. I will call back as soon as possible. Alternatively, you can send an email, and I will get back to you promptly.
Deposits
All bookings, including future and same day bookings, require a deposit, which will be deducted from your final total. Deposits are non refundable.
Cancellations & Rescheduling
A minimum of 24 hours notice is required for cancellations or rescheduling. Failure to do so will result in a charge.
No Shows
Clients who do not show up for their appointment will be charged the full price of the session.
Initial Appointments
All first time appointments include a comprehensive face to face consultation prior to treatment.
Consultation Form
Once you have booked, a consultation form will be sent via email. This must be completed at least one hour before your appointment.
What to Expect
Your appointment journey from booking to treatment
Book Online
Contact us via phone or email to inquire about availability
Pay Deposit
Secure your appointment with a non refundable deposit
Complete Form
Fill out the consultation form sent to your email at least 1 hour before
Your Treatment
Arrive on time for your personalised therapeutic session
Frequently Asked Questions
Common questions about our policy
What payment methods do you accept?
We accept all major credit and debit cards as well as bank transfers. Deposits can be paid online via the link provided in your booking confirmation email.
Can I change my appointment?
Yes, you can reschedule your appointment as long as you provide at least 24 hours notice. Please contact us via phone or email to arrange a new time.
What happens if I am late?
If you arrive late, your appointment time may be shortened to accommodate other clients. The full session fee will still apply. Please aim to arrive early for your appointment.
Do you offer refunds?
The booking deposit is non refundable. Full session refunds are not available, but you may reschedule your appointment with at least 24 hours notice.
What should I bring to my appointment?
Just yourself! We provide everything needed for your treatment. Please wear or bring comfortable clothing if needed. Most importantly, ensure your consultation form is completed before arrival.
Still have questions?
Contact UsYour Agreement
By booking an appointment with HM Therapeutics, you acknowledge that you have read, understood, and agree to abide by our booking policy. This includes all deposit, cancellation, and no show policies outlined above.
I Understand & Book Now